Last updated July 27, 2019
A. CHIKA LIMITED, we understand that service interruptions impact the just-in-time delivery and user experience of instructions. That’s why CHIKA LIMITED puts great effort in delivering services with the highest standards in performance, reliability and availability. Customer should be able to fully depend on CHIKA LIMITED for the creation and delivery of user guides and instructions. At CHIKA LIMITED we understand that the business of Customer relies on us.
B. The Customer wants to use the Service provided by CHIKA LIMITED.
C. CHIKA LIMITED and the Customer have agreed to enter into this Software as a Service Agreement (the “SaaS Agreement”). The SaaS Agreement will hereafter govern Parties’ respective rights and obligations towards each other.
SaaS Agreement: This Software as a Service agreement.
SLA: The Service Level Agreement entered into by CHIKA LIMITED and the customer upon approval of the confirmation of order.
SLA Fee: The fee that the Customer must pay to CHIKA LIMITED for the use of the Software as provided at section 5 hereof.
Personal Information: Information or pieces of information that could (directly or indirectly) allow individual persons to be identified.
Software: The computer software offered by CHIKA LIMITED to the Customer including Source code, object code, net lists, design tools, user interfaces, Applications, programming, interfaces, protocols and formats.
Intellectual Property: Rights: In particular but not limited to copyrights, trademarks, tradename rights, (un)registered design rights, database rights, patents, as well as all (enforcement) rights relating to domain names, trade secret rights, know-how, computer software, source code and technical documentation, inventions, discoveries, specifications, developments, methods, algorithms.
Data: All customized information which is made available by means of the feedback given by customers, questionnaires, default texts, messages to customers, follow up feedback, lists of users, reports, and evaluation, as well as all designs, logo’s, trademarks and tradenames that Customer requests to incorporate in the visual appearance of the Software.
Force Majeure Event: Means an event, or a series of related events, that is outside the easonable control of the party affected (including but not limited to failures of the internet or any public telecommunications network, hacker attacks, denial of service attacks, virus or other malicious software attacks or infections and power failures).
Term: The Lease Shall run for a period of 18 months commencing from the date of execution.
2.1 CHIKA LIMITED gives the Customer during the Term of this Agreement the permission to make use of the Software under the terms in this Saas Agreement. This permission is non-exclusive and non-transferable.
2.2 Parties enter into this SaaS Agreement for the duration of 18 months. Please be referred to Clause 7 for the conditions on cancellation or termination of this Agreement.
2.3 The Customer will use the Software with the sole purpose of facilitating the business use case. In case the Customer would like to use the Software for other reasons, the Customer will modify the scope of use after obtaining written consent and approval from CHIKA LIMITED.
2.4 The Customer will get full access to the Software by means of the Internet.
2.5 The Customer, will not:
2.5.1 use the Software for any unlawful act;
2.5.2 create competing versions of the Software;
2.5.3 attempt to, directly or indirectly, (i) copy or republish the Software, (ii) make the Software subject to reverse engineering, (iii) lease, sub-license, encumber, lent, amend, merge into or with other software, decompile, disassemble, transfer, exchange, translate, hack, distribute or otherwise attempt to derive the source code, techniques, or other information of the Service or permit or induce the foregoing, or (iv) cause damage to or with the software or in any other way abuse the Software.
2.6 In case CHIKA LIMITED has the reasonable suspicion that a user account of Customer has been used or is being used in violation of any user restriction provisions in this Clause or elsewhere in the SaaS Agreement, CHIKA LIMITED is allowed to immediately block the account. This does not affect the right of CHIKA LIMITED to attach other consequences mentioned in this SaaS Agreement or provided by law when the Customer is in violation of any user restriction provisions in this Chapter or elsewhere in the SaaS Agreement.
3.1 The Customer will provide CHIKA LIMITED with all the information and cooperation necessary for CHIKA LIMITED to perform the obligations under this SaaS Agreement. When the Customer does not provide the necessary information or cooperation, Customer acknowledges that this can lead to delay in performance on the side of CHIKA LIMITED or failure of CHIKA LIMITED to meet the obligations under the SaaS Agreement.
3.2 The Customer is solely responsible for the technical operation and maintenance of its internet connection, internal network, and all other systems that are relevant or necessary for undisturbed use of the Service.
3.3 The Customer guarantees not to upload any inappropriate or obscene content. The Customer also guarantees to notify CHIKA LIMITED of content of this nature. After this notification, CHIKA LIMITED will examine the content and reserves the right to remove it.
4.1 The Customer is the exclusive owner of all the Data that is collected, processed and stored by means of the Software, and is the exclusive owner of all rights and claims associated therewith.
4.2 Customer is fully responsible for the accuracy, reliability and quality of the Data and also carries the full responsibility that the collection, processing and storage of the Data is in compliance with all applicable laws and regulations. Customer acknowledges that it acts as the “Controller” regarding the collection, processing, editing and storage of the Data.
4.3 CHIKA LIMITED is not entitled to provide itself access to the Data unless it occurs at the express consent of Customer or in case of a legal obligation CHIKA LIMITED is held to provide (access to) the Data.
5.1 As compensation for the use of the Software and the services CHIKA LIMITED will receive a monthly fee as agreed with customer. Payable in advance. All prices mentioned are net of taxes.
5.2 Customer will pay the fee under 5.1 in 1 term by means of a bank transfer (pre-payment or automated online payment). The bank details for CHIKA LIMITED will be provided to the client via Email;.
5.3 If Customer fails to pay the agreed fees to CHIKA LIMITED in accordance with the above provisions, CHIKA LIMITED is entitled to deny Customer access to the Software, for example, by blocking user accounts provided to Customer. This does not affect that CHIKA LIMITED may also attach all other consequences as arranged in this Agreement or provided by law to such a situation.
5.4 By giving at least  days’ notice, CHIKA LIMITED may modify and or increase the Fees as well as the scope of services provided from time to time (but not the first Year) and shall not be liable to the client or any third party for any modification, price change, suspension or discontinuation of service.
5.5 If the Customer does not wish to pay the increased Fees, it may terminate the Agreement on no less than  days’ notice, provided the notice is received by the Chika before the effective date of the Fee increase. If the Client does not terminate the Agreement in accordance with this clause, it is deemed to have accepted the increased Fees.
6.1 It is agreed and understood that all Card billing shall be to an account maintained and operated by Chika Limited on behalf of the Customer.
6.2 Chika Limited in consideration for operating the same be entitled to a commission for all card transactions on the Customers website at the rate of 3.5% per transaction.
6.2 Chika Limited shall also be entitled to a fixed sum of Kshs 35 (0.40$) Per transaction.
6.3 The Customer shall bear the charges for settling the amounts to the customer account unless the transactions are more than 10 within the agreed transfer window.
6.4 Chika Limited will settle all customer funds within ……… of ………. (Agreed with customer) (week/month). Net of all charges excluding the monthly agreed charge for using the platform
6.5 Chika Limited will credit the customer account using detials provided by customer in the following format via Email
Account number …………………………… held at
Bank Name ……………………………………
Swift Code ………………………………..
OR Mpesa Till Number ……………… Paybill Number ……………………
7.1 This SaaS Agreement comes into effect per sign date of the confirmation of order (the “Start Date”) and shall continue for a period of 18 months (the “Initial Term”). During the Initial Term termination is not possible. After aforementioned Initial Term, the Agreement will continue for a further period of Eighteen (18) months, subject to termination as provided in clause 7.2.
7.2 Both parties shall be entitled to terminate this SaaS Agreement after the Initial Term has expired, during the subsequent Term, without liability, cost, or penalty on 30 days written notice to the other party, for any or no reason whatsoever.
7.3 If the SaaS Agreement is ended for any reason whatsoever under clause 7.2, CHIKA LIMITED will deny Customer access to the Software immediately after termination of the 30 days notice period and it shall not be liable to refund the customer of any amounts. However if there are any outstanding Fees owing by the customer, the customer will receive one final invoice via email. Once that invoice has been paid in full, the customer will not be charged again.
7.4 A Party may terminate this SaaS Agreement with immediate effect, without any notice being required and without being liable for any damages as a result of the termination, implying that CHIKA LIMITED is entitled to immediately deny Customer access to the Software, in case the other Party :
7.4.1 has been dissolved or liquidated, or is in dissolution or liquidation.
7.4.2 has been granted suspension of payments; or
7.4.3 has been declared bankrupt.
7.5 Chika Limited reserves the right to modify or terminate the Service or the customer Account for any reason, without notice at any time.
Without limiting any other remedies, Chika Limited may suspend or terminate your Account if we suspect that you (by conviction, settlement, insurance or escrow investigation, or otherwise) have engaged in fraudulent activity in connection with the Site.
8.1 CHIKA LIMITED is and remains the exclusive owner of all the current and future “(Intellectual Property) Rights” and other (propriety) rights vesting in and relating to the Software.
8.2 Customer acknowledges that, under this SaaS Agreement, it will only be allowed to use the Software and will not and shall not make any claims to the before mentioned Intellectual Property Rights
From time to time, Chika Limited may, in its sole discretion, invite Customer to use, on a trial basis, pre-release or beta features that are in development and not yet available to all merchants (“Beta Services”). Beta Services may be subject to additional terms and conditions, which Chika Limited will provide to you prior to your use of the Beta Services. Such Beta Services and all associated conversations and materials relating thereto will be considered Chika Limited Confidential Information and subject to the confidentiality provisions in this agreement. Without limiting the generality of the foregoing, you agree that you will not make any public statements or otherwise disclose your participation in the Beta Services without Chika Limited’s prior written consent. Chika makes no representations or warranties that the Beta Services will function. Chika Limited may discontinue the Beta Services at any time in its sole discretion. Chika Limited will have no liability for any harm or damage arising out of or in connection with a Beta Service. The Beta Services may not work in the same way as a final version. Chika Limited may change or not release a final or commercial version of a Beta Service in our sole discretion
Chika Limited supports the protection of intellectual property and asks Chika Limited merchants to do the same. It’s our policy to respond to all notices of alleged copyright infringement. If someone believes that one of our merchants is infringing their intellectual property rights, they can send a DMCA Notice to Chika Limited’s designated agent using our form. Upon receiving a DMCA Notice, we may remove or disable access to the Materials claimed to be a copyright infringement. Once provided with a notice of takedown, the merchant can reply with a counter notification using our form if they object to the complaint. The original complainant has 14 business days after we receive a counter notification to seek a court order restraining the merchant from engaging in the infringing activity, otherwise we restore the material. For more information, see our DMCA Notice and Takedown Procedure.
During the course of your use of the Services, you may receive information relating to us, or to the Services, that is not known to the general public including information related to our security program and practices (“Chika Limited Confidential Information”). You agree that:
(a) Chika Limited Confidential Information will remain Chika Limited’s exclusive property;
(b) you will use Chika Limited Confidential Information only as is reasonably necessary for your use of or participation in the Services;
(c) you will not otherwise disclose Chika Limited Confidential Information to any third party, except that you may disclose to your affiliates, employees, subcontractors and agents who, in each case, are subject to confidentiality obligations at least as protective of the Chika Limited Confidential Information as those contained in these Terms of Service; and
(d) you will take all reasonable measures to protect the Chika Limited Confidential Information against any use or disclosure that is not expressly permitted in these Terms of Service.
If you receive Chika Limited Confidential Information you are required to protect it.
12.1 Customer indemnifies CHIKA LIMITED for all third-party claims that relate to (the content of) the Data that Customer collects, distributes or processes by means of the Software, including at least the personal data that has been collected and processed by means of the Software.
13.1 CHIKA LIMITED represents and warrants to Customer and acknowledges Customer is relying thereon, that the Software will perform as stipulated.
13.2 Although the Service has been designed with the greatest care, CHIKA LIMITED does not guarantee that the Software will work perfectly and/or without omissions in all circumstances. Customer further acknowledges that the Software is provided over the internet, as well as by means of personal devices and/or technical infrastructure of Customer, and thus the quality and availability of the Software may be affected by factors outside CHIKA LIMITED’s reasonable control.
13.3 CHIKA LIMITED is not liable for any damage caused by unprofessional use of the Software by Customer, e.g. wrong instructions.
13.4 Customer is solely responsible for the content that is uploaded using the Software. CHIKA LIMITED is not responsible nor liable for any inappropriate or obscene content uploaded by the Customer.
13.5 CHIKA LIMITED is not liable for the incorrectness or incompleteness of the processed Data as mentioned in Clause 4.1 and is not liable for the application thereof.
13.6 CHIKA LIMITED is not liable for the Data provided by Customer in relation to the Service.
13.7 If and in so far as Customer is to blame for failing to observe any of its duties, or is in breach of any if its representations and warranties provided in this SaaS Agreement, Customer is liable to CHIKA LIMITED for compensation for loss suffered or to be suffered by CHIKA LIMITED.
13.8 If a Force Majeure Event gives rise to failure or delay in either party performing any obligation under this SaaS Agreement, the Party whose performance of its obligations under the SaaS Agreement is affected by the Force Majeure Event will promptly notify the other Party. CHIKA LIMITED will be authorized to suspend its services fully for the duration of the Force Majeure Event. In case of suspension of services by CHIKA LIMITED attributable to a Force Majeure Event, CHIKA LIMITED will never be liable for any damages of Customer nor will CHIKA LIMITED be obliged to repay Customer a proportional part of the Fee. CHIKA LIMITED will resume its services as soon as possible.
13.9 If and in so far as CHIKA LIMITED is to blame for failing to observe any of its duties or is in breach of any of its representations and warranties provided in this SaaS Agreement, CHIKA LIMITED is only liable for the direct loss, whereby the maximum compensation for which CHIKA LIMITED may be held liable cannot exceed the value of the fees (excluding applicable taxes and other public authority charges) that Customer has actually paid and that CHIKA LIMITED has received for the acquisition of the right to use the Software.
13.10 CHIKA LIMITED will not be liable for any indirect arising to the Customer.
13.12 Any right from Customer to claim damages ceases when the Customer has not taken the measures necessary to mitigate the damage or to prevent further and/or other damage. This right will also cease if the Customer did not inform CHIKA LIMITED within 30 calendar days after noticing the damage and all relevant information thereto.
14.1 The Parties are obliged to observe strict confidentiality concerning all confidential information with which the Parties or persons whose services they use in the fulfilment of this Agreement come into contact. Information is considered confidential if designated as confidential by the other Party or if confidentiality results from the nature of the information. In any event, confidential information includes “personal information” and all materials, documents, ideas, data or other information that concerns the research and development, company secrets or company information of the other Party.
15.1 This Agreement may only be amended by mutual agreement between Parties in
15.2 If any provision of this Agreement shall be held by any court of competent jurisdiction to be invalid or unenforceable;
(i) the invalidity or unenforceability of such provision shall have no effect upon and shall not impair the validity and enforceability of any other provision of this Agreement; and
(ii) Parties shall reach agreement on the replacement of the invalid and/or unenforceable provision by a valid and enforceable provision that complies – as much as possible – with the objectives of the Parties as expressed in this Agreement.
15.3 This Agreement shall be binding upon, inure to the benefit of, and be enforceable by the Parties and their respective successors and assignees.
15.4 No Party hereto may assign this Agreement or any part hereof without the prior written consent of the other Party hereto. Subject to the foregoing, this Agreement shall endure to the benefit of and be binding upon the Parties hereto and their respective successors and permitted assigns, as applicable.
16.1 This Agreement shall only be governed by and construed in accordance with the laws of the Kenya.
16.2 All disputes arising out of or in connection with this Agreement, including disputes concerning the existence and validity thereof, shall be exclusively submitted to the competent court in Kenya.
Each party represents and warrants that on this date they are duly authorized to bind their respective principals by their signatures on contract form that will be shared by CHIKA LIMITED via Email.
If you have questions or comments about this agreement, contact us using the information provided on this website